Frequently Asked Questions

Store your jewelry in individual bags, in its original packaging. Keep it away from air, direct light, or moisture. Avoid, as much as possible, contact with perfumes or other cosmetics/cleaning products. We recommend removing it when showering or during strenuous exercise, especially when swimming in the ocean or chlorinated pools.

SILVER:

Sterling silver can darken due to exposure to air and light, or in some cases, due to the different pH levels of the skin. To clean this type of piece, we recommend using a soft cloth with a non-abrasive silver cleaner to prevent damage.

LEATHER:

Do not wet the leather.

To treat it, you can apply a colorless and odorless moisturizer. Then, rub it in with a dry cotton cloth and let it air dry.

STONES:

If you want to clean the stones, use a soft cotton cloth.

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

Kmaleone will be liable for any non-conformities that become apparent within one year of the purchase date. If your item is defective, non-functional, or doesn't match the advertised description, please contact us so we can review the situation and resolve the issue.

The warranty covers manufacturing defects; under no circumstances does it cover damage caused by misuse, impacts, or any other damage that is not a manufacturing defect.

In any case, if your issue isn't covered by the warranty, we'll do everything possible to help you and ensure your case is resolved as smoothly as possible. We're here for you before, during, and after your purchase.

You can contact us by email at kmaleone2025@gmail.com or by calling Customer Service at +34 910 242 356, from 10 a.m. to 8 p.m.

We will respond as soon as possible.

KMALEONE offers the option to purchase online without having to register as a guest.

It will always be a pleasure to assist you. If you have any
If you have any questions, concerns, or comments, please contact us immediately via the
Email kmaleone2025@gmail.com or call +34 910 242 356, or visit our website in the Contact section. We will get back to you as soon as possible.

You can choose from the following payment options:

MasterCard/VISA/PayPal

Please note that you will need to use the required identification method based on your chosen method.

At the moment we do not accept a gift card as a payment method.
payment for your online orders.

If you need an invoice you can:

If you've already made the payment, you'll receive a confirmation email with a link to request an invoice. Please note that the invoice generated this way will include your billing information.

Note: We will never be able to obtain an invoice for a canceled or returned order.

Deliveries are made to your home address, or you can pick it up at our Kmaleone store at Calle Ortega y Gasset, 61, Local, 28006, Madrid, Spain.

• Peninsular Shipping: Delivery Guarantee 48 to 72 hours
• Shipping to the Balearic Islands: Mallorca 48-72 hours / Ibiza, Menorca and Formentera 48-96 hours.
• Pick up in store: 1-3 business days

We remind you that for sales outside the European Union there may be customs duties.
arising from the importation of products to the destination country or region. These expenses must be borne by the consumer. It is important to consider that this process may cause shipping delays.

Once shipping arrangements are complete, orders cannot be cancelled or modified. Product returns and refunds must be processed through a return request.

Please see our shipping and returns policy for more information .

As soon as your order has been confirmed, we will send you an email to inform you of the shipping status.

Once your order leaves our facilities, you can track it through the shipping company's website.

If your order has not been delivered within the given timeframe, please contact our Customer Service Team (kmaleone2025@gmail.com ) who will track it down.

Orders are delivered in a plain box. Inside, we package our products in clear bags.

( PENDING VERIFICATION WITH NACEX) In case of absence of the recipient, contact will be made for a second and definitive verification.
delivery.

THE SATISFACTION OF OUR CUSTOMERS IS A PRIORITY.
THAT'S WHY WE ACCEPT EXCHANGES AND RETURNS.

If you don't like the product, you have 30 calendar days to request an exchange or refund.

You can make an exchange or return through our physical store or online. If your return is processed online, the steps to follow are as follows:

1. Please contact our Customer Service team at kmaleone2025@gmail.com, specifying the reason for the return.
2. We will reply as soon as possible with detailed instructions on how to return your package.
3. Important: The merchandise must not show any signs of use and must be returned in the same box, with the packaging and material in which you received it.
4. (PENDING VERIFICATION WITH NACEX) You must send the return via NACEX courier. As soon as we receive the returned merchandise and verify that it is in perfect condition and that the return procedure has been followed, we will process the exchange or refund using the same method you used to make the payment.